Refund policy

Refund & Replacement Policy

We aim to keep things simple and customer-friendly.

Eligibility

If you receive a damaged, defective, or incorrect product, you are eligible for replacement or refund, based on verification.

How to Raise a Request

• Contact us within 2–4 days of delivery

• Share clear photo or video proof

• Email: earthstoryindia@gmail.com with your order number

Resolution

• After verification, we may offer:

  • A replacement of the same product, or

  • A refund, at our discretion

• No need to return the damaged item

Important Notes

• Refunds (if approved) are processed to the original payment method

• Shipping charges are non-refundable

• Sale and regular items follow the same policy